NOTE: If you cannot authenticate to the VPN pool but your still able to connect/authenticate to https://nid.utah.edu then you may need to:
Work with whatever department you are currently affiliated with and have them submit an Affiliate/NON-employee form at:
1) Use the WebVPN point your web browser to:https://vpnaccess.utah.edu
a) For you username one can enter your uNID and password OR one use uNID@chpc.utah.edu for username or other appropriate group vpn pool.
b) Click on 'anyconnect' after authenticating.
2) One can install the 'heavy vpn client' on your machine, follow these instructions... (version 5.0.07.0440 at the time of this writing)
a) Go to http://software.utah.edu/ & download/install the appropriate client for your machine (search for 'uit vpn client'). or here is a direct link https://software-store.utah.edu/uofu/misc/osl/detail.shop?productId=2307
b) Once the client is installed you can start it up (it's program folder is named 'cisco systems vpn client') and the 1st time you run it you'll need to import the uofu.pcf file (so it has the right configuration for our the UofU departmental VPN service) the uofu.pcf file in in the same folder at the uit vpn client you just downloaded. You can import the pcf file by going to 'connection entries' > 'import', you will get a message that it was imported. Now just double click on the uofu connection entry and authenticate (making sure to use the appropriate username for the VPN pool your trying to get in... for example u000000 or firstname.lastname@example.org )
Most of the time if you have problems connecting to the VPN, try... 1) make sure you have the latest client installed. 2) try rebooting 3) Make sure your not connected to the VPN via another host (if you are you may need to call 581-4000 and ask them to terminate all connections with your uNID) 4) make sure you only have one connection to the internet at any one time (i.e., don't be connected via ethernet and your wifi)
CHPC doesn't manage/run the VPN pools so we have very little visibility into finding out what may be wrong.
Please contact the UIT helpdeks at email@example.com or 801-581-4000 for help with this - Ask them to disconnect all active VPN connections associated with your uNID.
If you can't authenticate then send email to firstname.lastname@example.org<email@example.com> or firstname.lastname@example.org. You can call the campus help desk at 581-4000.
Common problems are not having the right client IP, either from not connecting to the VPN correctly or the VPN having a problem, please check these things to be sure
1) first and foremost when using a Department VPN (i.e., uNID@chpc.utah.edu) then you can only have one connection at a time, so if your connected at home
and leave it connected then come into work and try to connect, the VPN dept pool will roll you over into a general vpn pool and you'll get the wrong IP.
You might try calling 581-4000 and having the VPN pool admins disconnect all active connections associated with your uNID.
2) Make sure your using the uNID@chpc.utah.edu (or other appropriate VPN pool name) username to login to the VPN.
NOTE: proper IP ranges can be found at VPN Details for CHPC technical staff (NOTE: use https://saim.utah.edu/GroupManager to manage vpn users now)
3) Go to www.whatismyip.com and make sure your clients IP # is in this range... (for the CHPC your IP should be in the range... 18.104.22.168-63)
(or right click on the cisco icon in the system tray by the clock & look at the properties of client address)
Here is the main VPN page for campus, it covers how to install/config the heavy client (vs using the webVPN) essentially you'll install the cisco client then import the pcf file.
Please let email@example.com<firstname.lastname@example.org> if there are problems with any of this.